What are the best kid-friendly options for Tulum Tours?

According to verified reviews on Cool Destinations and TripAdvisor, the best kid-friendly Tulum Tours are: Chichen Itza, Cenote, and Valladolid Tour Early morning Chichen Itza Tour: Cenote and Tequila Tasting Magical Cenote and Paradise Lagoon Snorkeling Adventure Chichen Itza by Van: Reduced Group, Tour Guide, Fast Trip & Lunch Xplor Park Day Trip with Lunch and Transportation View all kid-friendly Tours →

Which Tulum Tours have Instant Confirmation?

Tulum Tours with Instant Confirmation include: Chichen Itza, Cenote, and Valladolid Tour Early morning Chichen Itza Tour: Cenote and Tequila Tasting Magical Cenote and Paradise Lagoon Snorkeling Adventure Chichen Itza by Van: Reduced Group, Tour Guide, Fast Trip & Lunch Tulum & Coba with Cenote, Cave Exploration, Lunch & Tastings View all Tours with Instant Confirmation →

Which Tulum Tours have Free Cancellation?

Tulum Tours with Free Cancellation (in most cases up to 24 hours in advance of your tour date, check the specific tour page) include: Chichen Itza, Cenote, and Valladolid Tour Early morning Chichen Itza Tour: Cenote and Tequila Tasting Magical Cenote and Paradise Lagoon Snorkeling Adventure Chichen Itza by Van: Reduced Group, Tour Guide, Fast Trip & Lunch Xplor Park Day Trip with Lunch and Transportation View all Tours with Free Cancellation →

I need a ride! Which Tulum Tours include Hotel Pickup?

No problem. These Tulum Tours include Hotel Pickup: Chichen Itza, Cenote, and Valladolid Tour Early morning Chichen Itza Tour: Cenote and Tequila Tasting Magical Cenote and Paradise Lagoon Snorkeling Adventure Chichen Itza by Van: Reduced Group, Tour Guide, Fast Trip & Lunch Xplor Park Day Trip with Lunch and Transportation View all Tours with Hotel Pickup →

Got any more Tulum trip ideas?

We sure do. Check out our curated lists of hand-picked Tulum Tours. Top 10 Tulum 2026 Senior-friendly tours Tulum The best tours and activities for culture lovers in Tulum Top Day Trips from Tulum Things to do in Tulum this summer View all Tulum Trip Ideas →

What are the most popular styles of Tours and Activities in Tulum?

Based on our sales data over the past year, the most popular styles of tours and activities in Tulum are: Tulum Luxury & Special Occasions Tulum Luxury Tours Tulum Tours & Sightseeing Tulum Bus & Minivan Tours Tulum Cultural & Theme Tours

The Top 10 Tulum Tours, Tickets & Activities 2026

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Interpretation
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Definitions
For the purposes of these Terms and Conditions (please note: the following definitions shall have the same meaning regardless of whether they appear in singular or in plural):

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Acknowledgement

These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

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Prices Policy
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Payments
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Promotions

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Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party websites or services that You visit.

Cancellation Policies

Cool Destinations uses three different cancellation policies, depending on your specific Tour or Activity. Please be sure to verify which one applies to your chosen experience before confirming your Booking.

This information can be found on every Experience we offer under the Cancellation Policy section, as well as on the checkout page.

Standard Cancellation Policy — A majority of our activity cancellations are free up to 24 hours before the activity commencement time (based on the local time of the activity).

All Sales Final — If any Goods or Services are designated as ‘All Sales Final’ or with materially similar messaging (which includes but is not limited to all group bookings booked through our Group Bookings Department), it is non-refundable, and it will not be possible to change or cancel it after making a Booking for any reason.

Non-Standard Cancellation Policy — A minority of Goods or Services have other, different cancellation policies. In all circumstances, you must check the cancellation policy contained in the applicable Product listing at the time of your Booking, which is the policy that will apply to and govern the terms of your cancellation and any refunds.

Cancelling Your Reservation

To cancel your Reservation you must contact Cool Destinations as soon as possible.

Cancellation Due To Bad Weather
If your Activity Operator must cancel due to bad weather and cannot accommodate you on another day, you will be issued a refund. Please be aware before issuing a refund, Cool Destinations will confirm if this is the case. Please note, this is only a valid reason if the Tour Operator cancels the tour.

If Tour Operator Cancels Tour or Excursion
If, for some reason, a Tour Operator cancels and cannot accommodate you on another day or at another time, you will be offered a refund and the option to take the trip. In the event of cancellation due to bad weather, Cool Destinations will confirm this before authorizing a refund.

Refunds

No refunds are available once an Experience has commenced, or for any package components that have started to be utilized.
- If your Experience materially differed from its description, please contact us within 7 days. We investigate every report and, where warranted, will provide an appropriate remedy.
- Credit card disputes filed for services delivered as described are contested with full documentation, including redemption records, and this agreement.
Wherever possible, refunds are handled via our automated online system. In some cases, your refund request will require verification from various parties, and that work is done exclusively via email.
Approved refunds will be issued to your original method of payment within thirty (30 days) from the date of the approval.

Adjusting Your Reservation

Contact our office directly to make any adjustments to your reservations. If you call and reach voicemail, please leave a message including time, date, number of guests attending, and the name of the Tour or Excursion.
If you adjust your reservation, a voucher will be issued and applied to your new reservation date. Subsequently, a revised confirmation will be emailed to you.
If the newly adjusted Activity is canceled for any reason, a store credit will be issued. A non-refundable change fee of $25 per adult ticket will be applied at the time of reservation change.

Customer Responsibility

Showing Up Late
If you or a member of your party shows up late and are consequently not able to participate you will still be responsible for the full amount of the Tour, Activity, or Excursion.

No Shows
If you, or a member of your party, do not show up for your Tour, Activity, or Excursion you will be responsible for the full amount of reservation.

Unsatisfactory Activity Experience
If you experience an issue of any sort with a Tour, Activity, or Excursion you have booked via Cool Destinations, immediately bring this to the attention of the Tour, Activity, or Excursion’s operator. Make your concerns and complaints heard with the person in charge so that you may reach an agreeable solution immediately. Do not wait until you return from your vacation. If, for some reason, you feel a partial or full refund is merited, you must make this known on the same day of your Tour or Excursion.

Payment Dispute Policy

If You have any concerns or disputes about the Service, You agree first to try to resolve the dispute informally by contacting the Company.

Termination

We may terminate or suspend Your Account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if You breach these Terms and Conditions.

Upon termination, Your right to use the Service will cease immediately. If You wish to terminate Your Account, You may simply discontinue using the Service.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Arrangements set forth in Your Booking are made solely for the convenience of the Ticket Holder and are at Ticket Holder’s risk. The Providers of such Services are independent contractors and are not acting as agents or representatives of Cool Destinations, or their respective affiliates or subsidiaries. In no event shall Cool Destinations be liable for any accident or harm to Ticket Holders, which occurs as a result of any acts, omissions, or negligence of any independent contractors.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law

The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

For European Union (EU) Users

If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Federal Government End Use Provisions

If You are a U.S. federal government end user, our Service is a “Commercial Item” as that term is defined at 48 C.F.R. §2.101.

United States Legal Compliance

You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability and Waiver

Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation

These Terms and Conditions may have been translated if We have made them available to You on our Service.

You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms and Conditions

We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.

By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.

Things To Do in Tulum Today

Tulum Tours

Attractions

Guides

Calendar

Xplor Park Day Trip with Lunch and Transportation

Chichen Itza, Cenote & Valladolid Tour with Tequila and Lunch

Muyil Archaeological Site & Sian Ka'an Guided Tour from Tulum

2 Hours Tulum Snorkel: Sea Turtles, Stingrays & Coral Reef

Selva Maya Eco Adventure Park: Ziplining, Hanging Bridges, Rappelling and Cenote

Tulum Day Trip Mayan Ruins and Cenote Swim with Lunch

Chichen Itza Day Trip from Tulum Including Cenote and Lunch

Las Coloradas Pink Lake & Rio Lagartos Guided Tour + Entry Fees

Tulum Local Walking Food Tour

Adventure in the Mayan Jungle with ATV and Zip Line in Tulum

Tulum: Snorkeling and Private Sailing Tour

Private Chef Experience in Tulum

Half-Day Luxury Sailing Experience in Tulum with Open Bar

All-Inclusive! Tulum Ruins, Tequila Tasting + Swim in 3 Cenotes in Small Group!

Chichen Itza & Cenote All-Inclusive Tour – Taxes & Entry Included

Hidden Cenote Swim: Snorkeling, Sea Turtles and Beachside Lunch

Cancun Best ATV Tour, Ziplines and Cenote Swim with Lunch

Chichen Itza from Playa with cenote, Valladolid and Mayan cuisine

Isla Mujeres Luxury Sailing: Adults Only or Family Friendly

Chichen Itza from Cancun : Cenote, Valladolid and Mayan Cuisine

Frequently Asked Questions

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