1.-Before you book make sure that you choose the correct option where your hotel is located since there are different hotel zones like hotel strip, costa mujeres, puerto morelos, playa del carmen and tulum.
2.- once you have arrived and gone trough migration and customes take the exit and look for our representative holding a sign with our logo,
3.-if you booked shared transportation our staff will assign you a vehicle the waiting time from the time that you meet our staff until you live the Cancun airport is 45 minutes.
4.- Our shared transportation is only included from 8 am and our last shuttle leaves the Cancun airport at 6 pm sharp.

• Reservations are REQUIRED for all bookings
• Book Your Package On-Line and Receive Your Confirmation
• Departure point: Detailed check-in instructions - including the address and parking information if applicable - will be included in your final confirmation email.
• Duration: 30 to 60 minutes (Approx.)
• Departure Time:
  Confirm time with the local provider in advance of your experience.
  Round Trip Transfer
  12/4/2019 - 5/17/2025

  Monday - Sunday :

  09:00 AM - 05:00 PM

  One-Way Shuttle
  4/23/2019 - 5/17/2025

  Monday - Sunday :

  09:00 AM - 05:00 PM

• Return Details:

  Playa del Carmen, Playa del Carmen, Quintana Roo, Mexico

• Transportation from the hotel to the airport is only included fi you reserved round trip
• Meet and greet
• Shared transportation is at available between 9 am until 5 pm and we'll pick up other customers
• 1 piece of luggage per person
• One-way shared transfer
• Gratuities (Optional)
• Bottled water

• Confirmation Voucher (printed or mobile)
• Any required or suggested items listed on your confirmation email.
• A Smile!

Hotel pick-up is offered for this tour. Note: if you are booking within 24 hours of the tour/activity departure time, we cannot guarantee hotel pick-up. Once your purchase is complete, we will send you complete contact information (phone number, email address, etc.) for our local operator to organize pick-up arrangements.

• Specialized infant seats are available
• Public transportation options are available nearby
• Infants and small children can ride in a pram or stroller
• Suitable for all physical fitness levels
• Children must be accompanied by an adult

You can cancel up to 24 hours in advance of the experience for a full refund.