What is the weather cancellation policy?
If the Miami to Key West Day Trip with Snorkeling must be canceled due to bad weather, and you cannot go on another day, you will be issued a full refund by Cool Destinations.
Where is the meeting point for this activity?
Detailed check-in instructions – including meeting point address, Google map, and parking information – for Miami to Key West Day Trip with Snorkeling will be included in your final confirmation email from Cool Destinations. Please be sure to double and triple check your email address is correct at checkout so this important email makes it way to you!
How long do I get to snorkel?
Miami to Key West Day Trip with Snorkeling includes 60 minutes of snorkeling.
Where can I park my car?
Detailed parking instructions for Miami to Key West Day Trip with Snorkeling will be included in your confirmation email.
Can I go to Key West for more than one day?
Yes, for a multi-day vacation, book the Key West Overnight Trip. We’ll take you down for as long as you like and bring you back to Miami when you’re ready.
Will you pick me up from my hotel?
Yes. Free pick-up is available from all hotels in South Beach, Miami Beach, and Downtown Miami.
Do I need to print my ticket?
No, a printed receipt is not necessary to board the bus. The driver will have your last name on the manifest and be expecting you.
Can I bring luggage on the bus?
Yes, you may bring one piece of luggage and one carry on bag, per person.
How do people dress in Key West?
Key West is super casual. A sundress for ladies and khaki shorts for the gets is as dressed up as anyone usually gets.
Are there beaches in Key West?
There are several beaches in Key West, with the most popular being located at Fort Zachary Taylor State Park. Key West is a great watersports destination, so bring a bathing suit and sunscreen, if you plan to get wet.
Will you take me back to my hotel after the tour?
Yes, after the tour, we will return you back to the hotel that we picked you up from. Cool Destinations offers complimentary drop-off service to all hotels in Miami Beach and Downtown Miami.
What is there to see in Key West?
You’ll have approximately 6 hours to explore Key West. Famous for its history, this tropical island is home to famous landmarks such as the Southernmost Point in the United States, Mel Fisher’s Treasure Hunting Museum, Ernest Hemingway’s House with the 6-toed cats, Fort Zachary Taylor, and a spooky above ground cemetery just to name a few. There’s also fun water activities, like snorkeling, a glass bottom boat ride, jet ski tours, and parasailing.
How much free time do we have in Key West?
You’ll have approximately 6 hours to explore Key West at your leisure.
Is there a driver and guide on board for the to and from journeys?
Yes, there is a driver/guide on board for the journeys to and from Key West.
Do we stop on the way to Key West?
It depends. If passengers wish to take a break, we will stop at the McDonalds in Tavernier at approximately 9:00 AM. There is also a convince store and a grocery store in the same vicinity.
Do you offer Wi-Fi on the drive to Key West?
Yes, we are pleased to offer free onboard WiFi. Due to the nature of the technology, we are not responsible for interruptions of service that are beyond our control.
What are some good items to bring on the drive to Key West?
Here are some good things to bring to keep you comfortable on the trip: a smartphone, tablet computer, MP3 player, books, magazines, camera, snacks, sleeping shades, and a travel pillow.
How long does it take to drive to Key West?
The road trip takes about 4 hours. Driving the Overseas Highway is a one-of-a-kind experience. You will see some of the most spectacular scenery in the State. You will literally be driving right over the ocean and across a thin chain of islands and bridges, including the famous 7-Mile Bridge. These bridges connect 34 islands that make up the Florida Keys.
What do I need to show at check-in?
Cool Destinations activities accept both printed and electronic vouchers (e-vouchers). You can either print the voucher and present a paper copy on the day of travel. Or, if you travel with a mobile device, simply show your Photo ID and present your voucher on your Smartphone or tablet on the day of travel.
I am unable to locate the check-in. What should I do?
If you arrive for your activity start point and you are unable to locate the check-in location, we first recommend calling the local contact phone number found on your confirmation email. If you are unable to reach the local contact, we will be more than happy to help you out.
Can I book this activity when I get there?
Cool Destinations activities can only be booked online. It is recommended you pre-book your travel service to avoid disappointment as many of our tours and products are popular and can be sold out early. Therefore, visitors are encouraged to pre-book to ensure a satisfying, worry-free vacation.
Are my credit card details safe?
Your info’s safe with Cool Destinations. We take data protection very seriously and have a 100% secure checkout for all transactions.
1) We use SSL to encrypt all data on the website and use a tokenized processing system from Stripe.
2) Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1.
3) Our servers are monitored 24/7 for malicious activity and unauthorized access attempts.
Are gratuities (tip) included in the price?
No. On most Cool Destinations tours and activities with guides, mates, captains, and assistance, tips are not included. Our general recommendation is 18-20% when you enjoy a quality service experience.
Can I book an activity and leave it open dated?
The majority of travel services provided by Cool Destinations must have a pre-booked date designated in order for the activity to cater for passengers. Exceptions to this are attraction passes, hop on/hop off buses and trolley tours.
Will I get seasick on Miami to Key West Day Trip with Snorkeling?
If you have any doubts about becoming seasick on the water, we recommend taking a Dramamine® Motion Sickness Relief tablet the night before your trip. Some people recommend taking it the night before your cruise and then again that morning so you will not feel so drowsy.
Can I go snorkeling if I cannot swim?
Yes, this is possible, as long as you are comfortable going into the water. All Cool Destinations snorkeling tours adhere to strict safety regulations and have been designed to be enjoyed by all.
Your safety is our #1 priority, which is why:
1) You will be wearing a flotation device at all times.
2) On many tours, there is a stairway from the boat into the water.
3) At all times there is 2 staff in water, 2 watching from the boat.
For these reasons, we believe that even non-swimmers can have a wonderful time on our snorkeling trips.
I've never snorkeled before, will I be OK?
First-time snorkelers can be assured of one-on-one instruction and assistance. We find introducing folks to our world very rewarding!
What are the age limits for snorkeling?
There are no legal age limits for snorkeling. We have found that age 5 or 6 is a good age to learn the basics of snorkeling, however, it’s entirely up to individuals to make the best choice for their family.
Can we use our own snorkeling gear?
The snorkel gear we use on Cool Destinations tours is high quality and for your protection, the equipment is sanitized after each use. However, if you feel more comfortable using your own snorkeling equipment, feel free to bring it on the tour. Please note, there is no discount for providing your own equipment and we can’t be responsible for any lost or damaged items.
When do I need to arrive for check-in?
Unless otherwise noted, please arrive for check-in 30 minutes before your Miami to Key West Day Trip with Snorkeling begins. The exact start time may be based on your chosen options and will be noted on the confirmation you receive after booking.
