Top Punta Sam Sustainable Tours

Muchas gracias Luis Miguel es el mejor excellent customer service! Please promote him

Excellent service and an activity that develops the senses.

Charlie Brown was awesome very good tour guide would definitely recommend and would definitely go again tacos were amazing

We had a fantastic snorkeling tour at the Puerto Morelos Reef today, and Fran was an excellent guide! He was very helpful and knowledgeable about the reef, pointing out vibrant corals, colorful fish, and even sea turtles. Fran made sure our group had a great time, keeping everything safe, fun, and well-paced for everyone—from beginners to pros.What impressed us most was his passion for reef protection. He shared eco-friendly tips, like avoiding contact with marine life, showing he truly cares about preserving this beautiful spot. Highly recommend Fran for an unforgettable experience!

Our guide, Alvaro, is of Mayan descent. He throughly explained the past and current Mayan customs and communities. After the Tulum ruins we swam with sea turtles! What an experience! We ate a traditional Mexican lunch at a local eatery and snorkeled to see beautiful coral reefs.

We had a great time! We were able to see 2 sea turtles, a sting ray, and fish on this tour. Our activity guide leader was knowledgeable and we felt safe with him and our driver. The authentic cuisine for lunch was great too and we loved being able to see a bit of Mexico outside of our resort. The restaurant had dogs and cats roaming which is a bit different from what it’s like at home, but we loved it!The Tulum Ruins is a must see and the tour guide we were provided was AMAZING! He truly cared about the Mayan culture and shared a lot of amazing facts details and even photos. He went above and beyond to spread his knowledge and love for the Tulum Ruins. As English speakers, he also did a great job going back and forth between English and Spanish. 10/10 would recommend this tour if you enjoy snorkeling and would like to learn more about Mayan History and the culture.One note—if you are staying at BAHIA PRINCIPE GRAND TULUM you will need to wait in front of the resort by the side of the road rather than in front of the Dona Marie Isabel building as they mentioned.**Pros: Amazing tour guides who are knowledgeable, great experience (get exactly what you are promised), great price, and transportation included from the resort.**Cons: pickup was a bit confusing, driver was 35 mins late, and we felt slightly rushed at times and wish we had a little more time on the beach.

Great experience. They literally play with your senses.

The park is spectacular; despite being designed for midday, the attractions are very good and can be repeated. We loved the town and the sensory route, wow. Really amazing, a shoutout to XENSES....

Had lots of fun, amazing experience Francisco, Carlos, and Kevin made it even better. Got to see lots of fish, turtles, the reef.

Had the VIP snorkel - the crew and fish were fabulous. Mmmm Mmmmmmmmmmmmmmmmmmmmmmmmmnmmmmmmmmmmmmmmmmmmmmnmmmmm

The tour operator picked us up right on time. They provided breakfast but since the pickup time was at 9:15 we had already ate. There were only 5 of us so the tour stayed on time since we didn't have to be waiting on people. Tour operator was very knowledgeable about the Tulum ruins. The swimming with turtles part did not involve a boat as I was told it would but it didn't matter as we saw 4 and got good pictures. I ask for snorkel fins but was told we didn't need them. I wish I had gotten them as this was a big workout without them. The lunch was very good and we only had to pay for drinks. This was a very good tour and I would definitely recommend it to anyone.

Loved the snorkeling- picked up on time from hotel- Charlie Brown and frank were most organized crew. All had to attend tequila tasting- not in original plans. Lunch was just ok because tacos were cold and only allowed to stop at “authorized store” on way to lunch. After lunch had to sit there for at least 45 min to an hour before van picked us up.

Well - they say its a half day experience. we spent 6 hours :)We reached around 10 AM - We did the dry part of the park first - great place to take awesome pictures - kids had a blast. We then did the anti-gravity town - and then the water slide, lazy river, mud slide, flying zip line, showers etc.Took a break for snacks and drinks and then did the sensory experience which was amazing.Crowds were well managed and staff was super helpful. - Its really a mesmerizing experience.

Amazing day out from Playa del carmen.As with all Xcaret parks the transport was on time, clean and friendly.This park is so so good we both said we would love to come back next time we are in Mexico 🇲🇽Test your senses it doesn't lie! The wonky village to the nuggets slide and the senses walk is so good to do!

Pick up was right on time at our Cancún hotel and as expected multiple other hotel stops to pick up other adventurers. Our guide Carlos was great and clearly explained reef ecology and safety steps. Modern Boat ride to reef was smooth and each participant was given new in the wrapper snorkels. Snorkeling was so-so as we had to cater to “weakest link” in the chain theory. We had multiple young kids on trip and strong currents. Carlos played it safe and towed the kids using a life preserver. We followed a designated reef course that was not very exciting. Water was not very clear - not their fault- but we and 3-4 other tour companies were on same reef. Nothing like the solitude of diving with 30 of your best friends. Tequila tasting after was fun and educational. Bring money y To buy some great tequila if you’re inclined to. The snack after tequila was more like lunch. 3 taco plates served to everyone. THEN we were taken to the town of puerto morales and dropped off to shop at souvenir stores. Could have done without this extra 45 min excursion. Finally, wait for transport back to hotel was another 40 min. Overall a good experience and would recommend for families and beginners

Started a little sketchy when we were asked to shower per national park rules. But was ok. Guides were great. Equipment was ok. The boat was fine. Only complaint was the restaurant they took us too was terrible. Deep fried chicken tenders or fish tacos and both were horrible. Really they just walk you there to sell photo package from tour. There was tequila tasting when we returned to outfitter. I would have rather spent that time exploring the town and shops.