Top Mexico Ferry Services

Laura Vazquez is super! She helped me a lot when I needed help

Very kind, the staff is very cheerful

Impeccable furniture and facilities. The staff was attentive and helpful at all times

Excellent service and trust, I forgot a belonging and they recovered it, many thanks to the Ultramar staff and Isael Cruz and Laura Vázquez, I appreciate your services. And attention in the recovery of my camera.

UltraMar ferry was a great experience. Easy to book, great amenities on board (A/C on multiple decks, live music, drinks & snacks, outside seating and smooth sailing) 20 minutes sailing time, definitely worth the approximate $17USD each way price we paid! Definitely recommended

It was an awesome experience, it was our first time in Cancun. Be booked the ferry to Isla Mujeres and hung out there all day. Playa Norte is the most beautiful beach I’ve ever seen.

We had a great experience taking the ferry to Isla Mujeres. Boarding was organized, the staff was friendly, and the ride was smooth. The vessel was clean, air-conditioned inside, and had plenty of outdoor seating if you wanted to enjoy the ocean views. The crossing itself was quick, and we appreciated how efficient the entire process was. We were traveling as a family, and everything from ticketing to boarding was straightforward. If I had one suggestion, it would be to provide a little more information about the return schedule and boarding process for first-time visitors, but overall it was very easy to navigate. We would absolutely use this ferry service again on our next trip to Cancun.

I am reaching out to you to share feedback about our recent experience using your ferry service to Isla Mujeres.Our experience with Ultramar was mixed. The ferry service was excellent, and both the entertainment and the staff on board were friendly and professional. Unfortunately, our first point of contact at the terminal was completely different.One of the employees was rude, unfriendly, and unnecessarily argued about our tickets. The tickets had been managed and paid for through our hotel, and we had already been informed that there would be no additional charges for taxes or fees. Despite this, the employee repeatedly insisted that we had to pay more money and treated the person holding the tickets as if they were lying.The most disappointing aspect was their attitude. When informed that management would be contacted to report their behavior, they sarcastically responded saying: “Say hello to my boss for me,” showing very little interest in resolving the situation or providing respectful service.For reference, the employee involved in this situation is: Luis Enrique Arias Tun (411), and we have a photograph of their identification badge available for internal review if necessary.We understand that misunderstandings can occur, but professionalism and respect towards customers should never be lacking. Had the situation been handled in a more cordial manner, we probably would not be writing this review.It is a shame because the ferry service itself was very good. The negative experience stemmed solely from the attitude of this employee at the terminal, which created a poor first impression of what was otherwise an excellent visit to Isla Mujeres.

Great experience overall. The transportation was punctual and well organized from start to finish. The ferry process was easy, and everything was clearly explained. We had enough time to explore Cozumel without feeling rushed. Perfect option if you want a hassle free day trip.

Tour guide Dolphin was great. He made sure everyone was accounted for seem.to.always be around when needed. Bus was full but on time and very easy transition to the Ferry

The service at the registers is incredible, the staff is always friendly and professional. The vessel is incredible and I love that it complies with its safety measures and maintenance to take care of the sea of the island of Cozumel and Playa del Carmen, they are always punctual.

The ferry is luxurious; the experience, whether inside or outdoors, is incredible, as both have spectacular views of the Caribbean Sea.

I loved the service, thanks for the follow-up to recover my cell phone. Thanks to the bartender and flight attendants, especially Manuel

Transfer to Cozumel .. iconic! The facilities are clean, beautiful boat, friendly staff although they are not well informed. And by mistake my bag was damaged, they did not give us the correct instructions. Likewise.. I recommend it and would use it again

Safe and very dependable. It was fun to see the mariachi sing every one enjoyed his music. He played music every one knew.

Fantastic, friendly and helpful. very professional operators. Booked my ticket directly and online.