A Self-Guided Tour of Carcassonne’s Ancient Basilica

Non-refundable

This tour is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

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Cool Rewards

• Cool Rewards is a loyalty program operated by Cool Destinations. Rewards may be earned by any eligible person holding a Cool Destinations account, subject to the Cool Destinations customer Terms of Use.

Earning rewards

• Rewards can be earned by making bookings on the Cool Destinations website. You will be able to see the value of the rewards you can earn during the booking process.
• Earned rewards will be issued in a pending state and will move to a confirmed state 24 hours after the start time of the experience.
• Earned rewards will be available to redeem once they are no longer in a pending state.
• For bookings that are moved to a different travel date, the rewards will be redeemable after the amended travel date.
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Redeeming rewards

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• Any available rewards will be automatically applied the next time you make a booking, and their value will be deducted from your order at checkout, unless you choose not to apply them, which requires you to indicate this via the toggle switch. Bookings made using rewards are subject to the standard Cool Destinations Customer Terms of Use.
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• There is no minimum order value required to redeem your rewards. This means that you can pay for 100% of your order with rewards.
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Miscellaneous

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• By earning and redeeming rewards, you agree to these Terms and Conditions, as well as any subsequent changes made to them.