Giftcards

They get an email with the gift card and its code. They sign in (or create an account with their email address) and add it to their wallet in one click. The wallet pays for any booking on our sites, in part or in full.

Not on the gift card itself. The rewards come when the card is used: every booking paid with its credit earns 5% Cool Rewards, just as any other booking does. Learn more about Coole Belohnungen.

No. The gift card and the money in the wallet do not expire.

You pay in the currency you choose. The card is added to the wallet in US dollars at the rate on the day you buy it, and the wallet pays in whatever currency the booking is made in.

Gift cards are final sale and cannot be exchanged for cash. If something is wrong with your order before the card has been used, please contact Cool Destinations und wir werden helfen.

By email, right away or on the day and time you choose, up to a year ahead. You can also download it as a PDF from Account › Gift cards once your payment has gone through, and print it to give in person.

Yes, until it has been sent. Go to Account › Gift cards, open the “Sent” tab and choose “Change delivery” to pick a new day and time, or to send it now.

In Account › Gift cards, on the “Sent” tab. Each card shows whether it is “Scheduled”, “Sent” or “Redeemed”, and you can download it as a PDF there.

Yes, up to 15 people in one order. Each person gets their own gift card and code, all for the same amount and with the same message.

Each gift card is worth $10 to $2,500 (or the equivalent in your currency), and one order can include up to 15 cards. Orders over $2,000 are manually checked by our team and sent within 24 hours of payment.

Yes. Choose “Personal purchase” and the gift card is emailed to you, ready to add to your own wallet.

No. Once it is in the wallet, the wallet pays for as much of a booking as it covers and the rest stays there for next time. If a booking costs more, you pay the difference by card.

Once the gift card is added, its value is in your Brieftasche: it shows the balance and every booking it has paid for.

Yes, either one, but not both on the same order. A promo code lowers what you pay; the gift card keeps its full value. Credit that came from a gift card, or from the refund of a booking it paid for, can only be used for bookings.

By card, or from your Brieftasche. Your bank has to verify the card with 3-D Secure; a card it can't verify is not charged, so please try another. A processing fee of 3% + $0.30 is added on the part you pay at checkout; the wallet part has no fee, and the gift card keeps its full value.

Ask them to check their spam folder. The gift card is also waiting in Account › Gift cards when they sign in with the email address it was sent to. If it still cannot be found, please contact Cool Destinations and we will send it again.

Keep the code private: anyone who has it can sign in and add the card to their own wallet. Once a card is in a wallet, its code cannot be used again. If you think someone else has the code, please contact Cool Destinations sofort.

Yes. It goes into the recipient's wallet, which pays for bookings on every one of our sites, not only the site the card was bought on.