All-Access 9/11: Ground Zero Tour, Memorial and Museum, One World Observatory

527 Reviews | New York City, USA

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5 hours (Approx.)
Mobile Ticket
Instant Confirmation

Keeping you safe during COVID-19
What you can expect during your visit
Contactless payments for gratuities and add-ons
Face masks provided for travelers
Face masks required for guides in public areas
Face masks required for travelers in public areas
Guides required to regularly wash hands
Hand sanitizer available to travelers and staff
Paid stay-at-home policy for staff with symptoms
Regular temperature checks for staff
Regularly sanitized high-traffic areas
Social distancing enforced throughout experience
Temperature checks for travelers upon arrival
A note about this tour
Face mask is not free.Under World Travel & Tourism Guidelines, all guests must pass a Health Check before their tour start (which will ask if you have traveled from or through a COVID hotspot).


This full experience of September 11th sites in Manhattan includes a 90-minute guided walking tour of Ground Zero and the 9/11 Memorial, entry to the 9/11 Museum and One World Observatory. As you're led by a local New Yorker guide with personal connection to the events of 9/11, hear stories of tragedy and heroism and gain a deeper understanding of the attack and aftermath. Select from two departure times when booking.


  • Skip the line
  • Likely to Sell Out
  • Choice of morning or afternoon departure
  • Enjoy fantastic aerial views



What's Included

What To Bring

Additional Info


Average 4.77 out of 5 stars based on 527 verified reviews from Cool Destinations and TripAdvisor

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Shanon, Oct 2020 Verified
Ryan was an awesome tour guide . He went into details explaining small details and experience. He also took time to answer questions and would let us share ours with patience and politeness never rushed us as we went through the tour. Hopefully when we do this again we will get him .
Barbara O, Mar 2020 Verified
I have been there twice now. Loved it both times. Seems the guides all have a story “of their experience that day.” In the tower observatory where the blinds are closed keep moving. They want to sell you a better view. You can see it all on the next level down!
Bret A, Mar 2020 Verified
Very moving and humbling experience! A must see for all! Our tour guide Elizabeth was amazing!!!!!!!
Patrick W, Mar 2020 Verified
Julia was a great guide! She presents very well and quite knowledgeable. We learned a lot. She appears to enjoy her job so helps to keep her audience engaged.
Julie G, Mar 2020 Verified
Ryan did an excellent job with our tour group! Well done! So much information he shared that helped us understand what it was like that day!
Kelly S, Feb 2020 Verified
Julia was an excellent guide and this tour is a MUST-SEE in New York! Everyone was affected by the dark days of 9/11 and it is a way to pay tribute to those who lost their lives on that tragic day. Our tour guide was very informative. The skip-the-line is a must do with the museum as it was very busy on the day we were there. The Observatory was a great way to see the views of New York City if you don't have time to visit everywhere!
Edwin S, Feb 2020 Verified
Your was great , Mary our tour guide was extremely nice to us . She was very knowledgeable on details . We enjoyed getting to know her
Mim, Feb 2020 Verified
Very moving experience visiting this site. It was as expected experience. My second visit here. A long day
George B, Feb 2020 Verified
Our tour guide Nick was nothing short of perfect!! His knowledge, charisma and his ability to capture the mood during the story telling made me emotional. He is a valuable asset to the Memorial and should be recognized as such. Steve
jvines, Feb 2020 Verified
Tom was an amazing guide. very informative and funny. Moving experience. I took myself and my 12 year old and we both learned a ton

Still have questions?

We’re here to help. Call (800) 814-2665 to speak with a Cool New York City specialist!
Product code: COOL-5250P14

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